A: Heated tobacco products (like IQOS) warm real tobacco leaves at controlled temperatures (around 350°C) without burning them, releasing a flavorful nicotine-containing vapor. Unlike vaping (which uses e-liquids), heated tobacco provides a more authentic tobacco taste and satisfaction.

A: Both are used with IQOS devices, but TEREA sticks are the newer generation, designed for the latest IQOS ILUMA devices (no cleaning required). HEETS work with older IQOS models (2.4/3/3 Duo).

A: Absolutely! We source directly from authorized suppliers to guarantee authenticity. All devices and consumables are 100% original.

A: We deliver nationwide, including metro and regional areas. Orders ship within 1 business day via express courier (2–5 days delivery).

A: Yes. All orders arrive in plain, unmarked boxes with no branding or product descriptions.

A: You’ll receive a tracking link via email as soon as your order ships.

A: We accept Crypto, PayPal, Gift Cards and Bank Transfers. All transactions are encrypted for security.

A: No. Payments are processed through PCI-DSS compliant gateways (like Stripe/PayPal), so we never access your full card details.

A: While no tobacco product is risk-free, scientific studies show heated tobacco significantly reduces harmful chemicals compared to cigarettes (Public Health England estimates 90–95% less).

A: You must be 18+ years old to buy our products, in compliance with Australian law. Age verification is required at checkout.

A: IQOS devices and HEETS/TEREA are legal for personal use but currently not marketed as smoking cessation tools by the TGA.

A: For older IQOS models (2.4/3), clean the holder weekly with the included tool. IQOS ILUMA requires no cleaning thanks to its induction heating technology.

A: We offer a 12-month warranty on IQOS devices. Contact us with proof of purchase for support.