Shipping & Delivery
🚛 Fast Australia-Wide Delivery
We dispatch all orders within 1 business day (Mon-Fri, excluding public holidays) via express courier.
Delivery Times:
– Metro Areas: 1–3 business days
– Regional Areas: 2–4 business days
(Note: Remote locations may experience slight delays)
📦 Discreet Packaging
Your privacy matters. All orders arrive in:
✅ Plain, unmarked boxes
✅ No branding or tobacco-related labels
✅ Secure packaging to protect your device/sticks
📌 Order Tracking
– You’ll receive a tracking number via email once shipped.
– Track your order in real-time through our courier partners (Australia Post/StarTrack).
✈️ International Shipping
Currently, we only ship within Australia.
Important Notes
– Signature Required: Adult signature (18+) is mandatory upon delivery.
– Lost/Damaged Packages: Contact us within **48 hours** of delivery for assistance.
– Address Accuracy: Double-check your shipping details at checkout. We can’t redirect parcels once dispatched.
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FAQ Add-Ons for Shipping Page
Q: Can I ship to a PO Box?
A: Yes! We deliver to PO Boxes via Australia Post.
Q: Do you offer same-day dispatch?
A: Orders placed before **12 PM AEST** are processed the same day. Weekends/public holidays delay dispatch to the next business day.
Q: What if I’m not home for delivery?
A: The courier will leave a card with collection instructions (usually at a local post office).
Q: Are there shipping holidays?
A: No deliveries on Christmas Day, New Year’s Day, or Good Friday.